Refund policy
Last updated date to: August 27, 2026
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. AIM will only accept returns on standard confetti and streamer items as identified on the e-commerce site.
Return Process
To return an item, please email customer service at confetti@artistryinmotion.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Artistry In Motion
Attn: Returns
RMA #
19411 Londelius Street
Northridge, CA 91324
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed and the store credit has been issued.
Exceptions
The following items cannot be returned:
- Custom confetti or streamer products, including any die cut products, imprinted products, or any products with custom color mixes
- Reusable, Handheld or Champagne Cannons
- Partial orders
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at 818.994.7388 or confetti@artistryinmotion.com
Artistry In Motion, LLC.® Product Warranty
The equipment fabricated by Artistry In Motion, LLC.® (AIM) is warranted to be free of defects in material or workmanship for 1 year from the date of delivery. Equipment sold as “used” is warranted to be free of defects in material or workmanship for 90 days. Warranty does not extend to units subjected to misuse, abuse, neglect or accidental damage, or to units used in violation of manufacturer’s operating instructions. Equipment which shows evidence of having been altered, modified or serviced without authorization, or which has had its serial number removed, will be ineligible for service under warranty. Repair, at our option, replacement or return of purchase price, will be made to any unit manufactured by AIM which proves to be defective during the warranty period, provided the unit is properly packed, with all transportation charges prepaid (insured for replacement value) and shipped to AIM at 19411 Londelius Street, Northridge, CA 91324. Warranty repairs to AIM manufactured goods are made without charge to the customer for parts or labor. This warranty extends to the original purchaser and is not transferable. Repair, replacement, or refund, as provided under this warranty, is the exclusive remedy of the customer. This warranty is expressly in lieu of all other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. No oral agreement, guarantee, promise, representation or other implied warranty shall be binding.