Last updated September 30, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. AIM will only accept returns on standard confetti and streamer items as identified on the e-commerce site.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Artistry in Motion
19411 Londelius Street
Northridge, CA 91324
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed and the store credit has been issued.
The following items cannot be returned:
- Custom confetti or streamer products, including any die cut products, imprinted products, or any products with custom color mixes
- Reusable, Handheld or Champagne Cannons
- Partial orders
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- A 35% restocking fee on approved items will be charged for all returns. Only orders over US$35 will be eligible for return credit.
If you have any questions concerning our return policy, please contact us at 818.994.7388 or email@example.com
For our e-commerce store, the normal shipment method is FedEx Ground although we have other expedited options available at checkout. Artistry In Motion ships products and equipment all over the world. Please coordinate your international shipment with one of our customer service representatives by calling us at +1.818.994.7388 or emailing us at firstname.lastname@example.org.